Warranty Information

eBenz Electric Bikes are 100% committed to excellent customer service

All components of the bicycles including the motor and controller are guaranteed to the original retail purchaser for twelve months from the date of purchase. The Samsung battery has a warranty cover for one years and the bicycle frame for two years. This warranty is not transferrable from the original owner.


This warranty does not cover:

  • Damage or failure from abuse, neglect, misuse or accident.
  • Damage from stunt riding, ramp jumping, acrobatics or similar activities or any activity that is not consistent with the intended use of the bicycle.
  • Damages resulting from failure to follow regular servicing and maintenance.
  • Damage resulting from improper charging of the battery pack or use of any charger not supplied by eBenz Electric Biles.
  • Installation of any parts, accessories or electrical component(s) not originally intended for or compatible with the bicycle as sold, or any modification of the frame or any component(s) originally supplied including but not limited to; brake pads, chains, lights, motors, battery packs, displays or vehicle controllers will place the bicycle outside the warranty conditions.
  • Water damage caused by submersion of the components. Even well sealed units cannot be guaranteed against leakage which could impair the workings of the motor and its connections and this damage is not covered by the warranty.


Return of the bicycle

The original retail purchaser is responsible for the cost of the return of the bicycle to eBenz Electric Bikes. If our technicians determine a warranty claim is valid eBenz Electric Bikes will repair or replace the components as necessary at no cost to the purchaser.